Shipping Policy

At BALENZA, we work with third-party suppliers and fulfilment partners to process and deliver orders.

Processing Time

Orders are generally processed within 1–3business days.

During busy periods, sales events or holidays, processing may take longer.

Estimated Delivery Times

Estimated delivery times may vary depending on the destination and product.

Typical delivery estimates are:

• Australia: 7–15business days
• New Zealand: 7–15 business days
• United States: 7–25business days
• Canada: 7–25 business days

These are estimates only and are not guaranteed delivery dates.

Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after shipment.

Customs and Import Charges

International orders may be subject to customs duties, taxes or other charges depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

Delays

Delivery may be delayed due to circumstances outside our control, including:

• Customs processing
• Severe weather
• Public holidays
• Shipping carrier delays
• Incorrect delivery information
• High-volume periods
• Other unforeseen circumstances

Incorrect Address

Customers are responsible for providing a correct shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before we can resend the order.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number and relevant details so we can investigate with the shipping provider.

Contact

BALENZA
Email: [jassbal93@GMAIL.com]